Every IDAGOS item is crafted with great care and attention to detail and checked before shipping. IDAGOS does not send out damaged goods and all items are shipped in protective packaging so that they arrive in perfect condition. If you are at all unsatisfied with your order, please contact IDAGOS within 7 days of purchase to discuss the matter and to resolve the problem quickly. Refunds, returns and exchanges are dealt with on a case-by-case basis.
IDAGOS is happy to offer a full refund, provided the item arrives back well packaged and is in a re-saleable condition. In the event of an item being faulty within the standard period of one year, please return it to IDAGOS and we will of course refund you the postage and item or offer you a replacement, if the item can not be repaired. This excludes breakages.
When returning an item please include a copy of the invoice or receipt for reference. Until the item reaches IDAGOS, it remains your responsibility and IDAGOS suggest you use a postal service which will insure you for the value of the items and acquire a proof of postage.
Shipping / Handling Fees are non refundable.
Courses are to be paid in full one week prior to the start of the class. If you cannot attend the class, you can either nominate someone else to take your place, or we will offer you a space on a similar course at a later date. A full refund will be offered if IDAGOS has to cancel the class.